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Who May File a Complaint?

Non-Discrimination - Title VI of the Civil Rights Act of 1964

The United States Department of Transportation (DOT) ensures full compliance with Title VI of the Civil Rights Act of 1964 by prohibiting discrimination against any person on the basis of race, color or national origin in the provisions of benefits and services resulting from federally assisted programs and activities.

 

If you believe you have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color, or national origin you may file an administrative complaint with FTSB.

 

FTSB investigates complaints on the basis of intentional discrimination or on the basis of disparate impact discrimination, where a neutral policy or practice has the effect of disproportionately excluding or adversely affecting minority or other protected individuals and the recipient’s practice lacks a substantial legitimate justification.

 

Complaints should be filed within 180 days of the alleged act of discrimination.

 

How Do You File?

You may file a complaint by completing the FTSB complaint form (PDF).

 

The complaint form must be signed and mailed to:

 

Pam Shepherd, Executive Director

Federated Transportation Services of the Bluegrass, Inc.

1713 Jaggie Fox Way

Lexington KY 40511

Phone: (859) 233-0066

888-848-0989

Fax: 859-233-1668

Email: pshepherd@ftsb.org

 

With your form, please attach on separate sheet(s):

  • A summary of your allegations and any supporting documentation.
  • Sufficient details for an investigator to understand why you believe an employee of FTSB has violated Title VI with specifics such as dates and times of incidents.
  • Any related correspondence from the transit  provider.

 

What Should You Expect From FTSB’s Complaint Process?

FTSB strives to process complaints promptly. At the conclusion of our investigation, you will receive a letter outlining our findings. In our complaint investigation process, we analyze allegations for possible Title VI deficiencies by the employee. If deficiencies are identified, they are presented to the employee and assistance is offered to correct them within a predetermined time frame.

Quejas del Titulo VI PDF

Title VI

________________________________________________________________________________________

Learn about the American Disability Act

Title VI Complaint Form PDF

Title VI Complaint Form PDF Quejas del Titulo VI PDF

https://adata.org/learn-about-ada

About Us

  • Transportation Services

  • Events

  • History

  • Archives

Call Center Employment Form

Drivers Employment Form

FTSB Transit - BHN

  • Service Area & Fares

  • Demand Response Service

  • InterCity Bus

  • Jobs & Education Rides

  • Rules of The Bus

Mor'Trans

  • Route Schedules Books

  • Route Map and Schedules

  • Demand Response

  • InterCity Bus MorTrans

  • Job & Education Rides Mor'Trans

  • Hiring Drivers

  • Rules of the Bus MorTrans

InterCity

  • BHN - InterCity

  • Mor'Trans - InterCity

  • Rules of the Bus InterCity

Job & Education Rides

  • FTSB Job & Education

  • L'Trans Job & Education

  • MorTrans Job & Education Rides

  • Rules of the Bus Job Rides

Medicaid

  • Who is Eligible

  • How Does it Work

  • Scheduling

  • Service Area

  • Medicaid - Espanol

Schedules & Maps

Links

Miscellaneous

Rules of the Road

Public Notices

  • TTY KY Relay Services

  • DBE Policy

ADA Title VI

  • Complaint Procedure

Employment

Bid Opportunities

Contact Us

Visit Us