FTSB Title VI Complaint Procedure
These procedures cover all complaints under Title VI of the Civil Rights Act of 1964, Executive Order 12898 “Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations” (1964), and Executive Order 13166 “Improving Access to Services for Person with Limited English Proficiency” (2000), for alleged discrimination in any program or activity administered by Federated Transportation Services of the Bluegrass, Inc. The following is a summary of the procedures that Federated Transportation Services of the Bluegrass, Inc. (hereinafter referred to a as “FTSB”) uses for investigation and resolution of Title VI customer complaints.
1. Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Federated Transportation Services of the Bluegrass, Inc. (hereinafter referred to a as “FTSB”) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. FTSB investigates complaints received no more than 180 days after the alleged incident. FTSB will process complaints that are complete.
2. Once the complaint is received, FTSB will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office.
3. FTSB has 90 days to investigate the complaint. If more information is needed to resolve the case, FTSB may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, FTSB can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
4. After investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 90 days after the date of the letter or the LOF to do so.
5. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.