FAQs
Weather and Traffic Occasionally, weather, road or traffic conditions may cause schedules or route changes. FTSB will make every effort to post rider memos when schedules or route changes may occur. If you are uncertain about your bus schedule please call (888) 848-0989.
Lost and Found Before leaving the bus, make sure you have all your personal belongings. If you leave something on the bus, call FTSB at (888) 848-0989 between 8 am and 4:30 pm, Monday through Friday or Saturday 8 am and 1pm. When calling give a description of the item, the direction the bus was traveling, the time and date you lost your item.
If you find an item that does not belong to you, please give it to the driver, so it can be turned into the lost and found department.
Lost and found items can only be kept 30 days.
Child Seats & Escorts FTSB requires the use of FMVSS approved child safety seats. An adult must accompany children 12 years of age and under. FTSB does not require an escort, but will allow an escort to accompany an individual 13 - 17 years of age. An escort may accompany any passenger needing special assistance. When the reservation is made, the passenger must inform the reservation staff when an escort will be riding or a car seat is requested.
Wheel Chairs and Strollers All FTSB buses are wheelchair equipped. FTSB's policy requires that all wheelchairs be strapped down and secured. If a passenger refuses to be secured, no service will be provided. For hearing impaired, FTSB's information is available at TDD (800) 648-6056.
FTSB's policies require that all children be removed from strollers and those strollers are to be folded and stowed away safely.
Carry-On Packages To provide safe, reliable transportation service to the public, all passengers shall be allowed to carry on an unlimited, manageable number of bags.
Nondiscrimination FTSB will not discriminate against, nor deny an individual access to transportation services due to disability, race, sex, creed, color, religion, and all veterans (Afghanistan, Iraq, etc) or national origin.
Closings FTSB will not operate on New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.
Nondiscrimination FTSB will not discriminate against, nor deny an individual access to transportation services due to disability, race, sex, creed, color, religion, and all veterans (Afghanistan, Iraq, etc) or national origin.
Closings FTSB will not operate on New Year’s Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.